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People often tell us how surprised they are by the lack of support that exists for those who've suffered online abuse. We agree - so we put together some free and downloadable resources to help. Please share with anyone you know who might need support.


Fix the Glitch Toolkit 3.0 

The Glitch team created Fix the Glitch Toolkit 3.0, an informational and facilitation guide to help people understand and combat digital misogynoir during election periods.

Fix the Glitch 3.0 was created to support Be Safe Online – our campaign supporting the safety, protection and participation of Black women politicians through raising awareness about digital misogynoir and sharing safeguarding tools to stop online abuse during the 2024 General Election.

The election will require each of us to pay close attention to the ways Black women candidates are treated online. We need you to interrupt the abuse and create a safe and inclusive election process. You can download our Fix the Glitch Toolkit 3.0 here.

Here are some people you can share our toolkit with:

  • local candidates: to establish digital safety measures during the election
  • journalists: to be educated on toxic tropes of Black women so they can avoid using them in coverage, and instead focus on candidates’ policies and accomplishments
  • political parties: to commit to a zero-tolerance policy for identity-based attacks and train staff to support candidates experiencing harassment

Being an Online Active Bystander

Everyone who uses the online space is a digital citizen. As digital citizens, we can all do more to make our online spaces safer and help those experiencing online abuse. We can do this by being Online Active Bystanders, both as individuals and organisations. 

We can all take steps to reduce online abuse and its impact. 

READ our full guide

WATCH how to Spot, Report & Support

LEARN about why a little means a lot when it comes to being an active bystander

SHARE with your friends, colleagues and networks. 

Documenting Online Abuse

1,800,000 people suffered threatening behaviour online in the past year. Glitch’s and EVAW’s Ripple Effect Report showed that this is worse for women and significantly worse for women of colour, and that this has sadly increased during the Covid-19 pandemic. We recommend taking screenshots of the abuse and filing them in a folder, logging the incident in a simple table with the date, time and site – and most importantly the impact it has had. It is important to document how it makes you feel to prove the incident caused anxiety, intimidation, or fear of greater harm. We’ve created this spreadsheet, and this resource to support you to complete it, so that you can more easily document and report online abuse. (If the spreadsheet won’t download for you, please drop us an email for a copy.)

Dealing with Digital Threats to Democracy

Amnesty International UK found that Black and Asian women MPs receive about 35% more abuse than other groups of MPs. Elsewhere, Dr Sofia Collignon, Assistant Professor in Political Communication at Royal Holloway, University of London, has shown that women and young political candidates are more likely to suffer from harassment, which can stop MPs from standing for re-election. When essential voices are silenced in this way, we believe online abuse becomes a threat to democracy. This resource equips women in  public life with the skills and knowledge they need to be safer online – produced in partnership with Dr Collignon and the The Gender Institute at Royal Holloway.

Toolkit 2.0

We created this free Toolkit to help end online gender-based violence – especially against Black women, who are 84% more likely than white women to be mentioned in abusive or problematic tweets. It contains a series of questions and prompts that make it easy to host conversations for your network e.g. friends, family, colleagues or activist groups. If you’re hoping to become a better ally to Black women online, feel free to use this resource too. Thanks to the team at Minas Programam for creating a Portuguese version of the Toolkit, which you can view here.

Toolkit 1.0

This is our original Toolkit, which we created as a free resource for anyone that wants to end online abuse but has no idea where to begin. Produced in partnership with experts, it can be used to spread awareness of, and spark a dialogue about, online gender-based violence. Each kit contains printed cards and badges, and includes four short rounds of questions that’ll take roughly one hour to cover in a group conversation. You could host one of these chats at school, at work, or with members of any other organisation you’re involved in. Our hope is that those who join the discussion will leave feeling more informed about online abuse and its disproportionate impact on women and girls. Download a free printable version of our Toolkit here.

What to do if you are experiencing online abuse

This guide is designed to help you with quick, simple actions you can take if you are currently experiencing online abuse. Online abuse is serious and however you are feeling about it is valid, whether that is angry, anxious, worried, scared or any combination of these. These emotions can be overwhelming and can sometimes make it difficult to know what to do in the moment – we at Glitch hope that this guide will provide you with some direction if you are currently experiencing online abuse.

Where necessary and if you feel comfortable to do so, you can report the abuse you’re experiencing to the police. Make accurate and thorough documentation of the harassment using our documenting online abuse form which you can download here.

Stay Safe While Working Remotely

Glitch’s and EVAW’s 2020 report, ‘The Ripple Effect‘, looked at the impact of COVID-19 on online abuse. This two-page follow-up resource includes top tips for staying safe online whilst working from home, containing useful ideas for both individuals and large organisations. If you’d like a free copy, please drop us an email.

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We are using media, social media, campaigns and collaborations with partners to keep online abuse in the public spotlight.

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