Privacy Policy
Use of private information policy (UK GDPR)
Last updated - March 2025
This website is operated by Glitch (hereinafter referred to as “Glitch”, “we”, “us” or “our”). We operate this website, https://www.glitchcharity.co.uk/.
We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations.
Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site.
Via information that you give to us
We collect, process and use your personal information when you:
sign up to our mailing list via our website;
contact us by email or through our website;
fill out forms out on our website.
The information we collect includes:
your name and email address;
social media details (if you have provided them to us);
your country and city of residence;
financial information if you make a donation
Cookies and similar tools
Our website uses cookies as it is hosted on Squarespace and as such is governed by the privacy settings and policies of this provider. Where they do, your consent will be expressly requested with a link to our cookies policy.
How we use the information we collect
We use the information we collect to respond to your enquiries;
to send you our newsletters;
to comply with legal obligations to which we are subject and cooperate with regulators and law enforcement authorities
to improve the services we provide to you.
Legal bases for using your personal information
There are different legal bases that we rely on to use your personal data, namely:
Consent – We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities).
Legitimate interests – We may use your personal information for our legitimate interests, for example, to respond to your enquiries made via the website. When we process personal information to meet our legitimate interests, we ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
How we may share the information we collect
We may share the information we collect, including your personal information, with third parties under the following circumstances:
Service providers and business partners. We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us, such as our donation software. These companies are authorised to use your personal information only as necessary to provide these services to us.
With Law enforcement agency, court, regulator, government authority or other third party. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party. Where permitted by law or regulation and reasonably practicable, we will attempt to notify you of such requirements.
How we protect the personal data we collect
We take organisational measures to ensure a level of security appropriate to the risk to the personal data we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information.
How long we will retain your personal data
We retain the information collected via our website for as long as required to fulfil the purpose for which the data was collected. For example, we will retain contact details when you subscribe to our newsletter until you choose to unsubscribe. For donations, we retain this information until you cancel your donation.
Rights with respect to your personal data
You can unsubscribe or opt-out of receiving marketing communications from us by unsubscribing to our newsletters or contacting us using the details at the end of this Privacy Policy.
Based on any local laws, you may have certain rights regarding information that we have collected and that is related to you. You can ask us to the following:
to access your personal data;
that information we hold about you be updated or rectified;
to erase your personal information;
to restrict our use of your personal information.
Please note that we may require additional information from you in order to fulfil your requests
If you would like to discuss or exercise such rights, send us an email at info@glitchcharity.co.uk.
Alternatively, you may have a right to complain to your local data protection authority (if one exists in your country). For example, in the UK individuals have the right to complain to the Information Commissioners Office about the use of your personal data.
Content license
All of the content on this website is licensed under CC BY-NC 4.0
Third-party websites
Our site includes links to other websites whose privacy practices may differ from our practices. If you submit personal data to any of those sites, your information is governed by their privacy policies. Unfortunately, we are not responsible for the privacy practices or the content of any sites to which our website provides links.
Changes to this privacy policy
We may update this Privacy Policy from time to time. You can review this page to see any changes, and you can contact us with any questions at info@glitchcharity.co.uk.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@glitchcharity.co.uk with subject heading ‘AO Data Officer’.